Customer Service Advisor- Shannon

CPL

Clare

Our client, a Financial Services company are seeking to recruit a number of Customer Service Advisors. Working in a team environment you will be responsible for some of the following duties: Deal with queries via inbound calls from customers, reps & network in relation to Claims & Policy Services. Ongoing delivery of productivity targets in line with department objectives. Achieve required quality standards on all audits. Issue customer letters as required. Make outbound calls as required. Send amendments to Claims & Policy Services via the defined process within the team. Responsibility for delivery of service levels through completion of `own` diary activities. Deal with customer complaints in accordance with agreed procedures in order to maintain good customer relations. Act as buddy to new starters once successfully completed required training programme. Support the workflow teams as required. Adherence to regulatory and operational objectives. Hours of work. Monday to Friday 8.45 to 5.00pm. Skills/experience required: 6 months to 1 years' experience gained within customer services or administration environment. Must have excellent oral and written communication skills. IT Literacy. Analytical ability. Min Leaving Certificate, 3rd level advantageous. For further information contact Sarah Jeanne @ + 353 61 221701 or email sarah.kelly@cpl.ie. This job originally appeared on RecruitIreland.com.

2144 days ago