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Shop Assistant - Ennis

Irish Wheelchair Association
Blackheath Dive, Clontarf, Dublin

Permanent 6.5 hours per week

Overall Purpose of Job

To act as Shop Assistant for the IWA retail charity shop operated by the Irish Wheelchair Association, reporting to the Shop Supervisor and working with other shop staff and volunteers. You will be instrumental to making sure the shop is at the hub of the local community, in a manner which reflects high street retail standards and maintains the professionalism and profile of IWA in all areas of operations.

Liaison

There are a number of key relationships, which should be fostered and developed for the successful implementation of this role. These will be with your line manager, colleagues based in the IWA charity shop, support staff, volunteers and other Irish Wheelchair Association Shop Assistants/Supervisors.

Main Duties and Responsibilities

·        You will maximise the financial contribution of IWA shop by striving to drive sales

·        You will maintain a positive and happy atmosphere with particular attention to customer service and public relations

·        Ensure all window displays are attractive and changed to optimise sales potential

·        Ensure the shop is kept clean and tidy at all times

·        Take full responsibility for donated goods and review stock requirements on an ongoing basis

·        Ensure proper presentation of goods and merchandise to optimise sales contribution to include sales mix, pricing, ticketing and security

·        You will deputise for the Shop Supervisor when appropriate, including monitoring utility bills, stock, cash handling and lodgements; providing reports to the Shop Supervisor and to the Retail Development Coordinator, as required

·        You will provide a high standard of customer care

·        To be responsible for the health and safety of all concerned within the shop, volunteer and public

·        You will assist in the implementation of Irish Wheelchair Association policies and procedures in line with best practice and legislation regarding this retail unit, including but not limited to banking, cash-security, stock management procedure, merchandising, health and safety and HR as outlined in:

o  Strategic Business Plan for the shops

o  Policies and Procedures for the shops

o  All Irish Wheelchair Association Policies and Procedures

·        To assist with other IWA fundraising activities such as Angel Day or other local and national initiatives that are arranged

·        Maintain confidentiality to the highest standards

·       Any other duties that may be requested by your Supervisor and/or Manager

Hours of work per week

The shop will operate from 10am to 5pm Monday to Saturday. The shop assistant post will have assigned days to work by the shop supervisor but days may change depending on the requirements of the shop. The assistant post will be required to cover holidays and other absences and needs to be flexible with their work days.

PERSON SPECIFICATION

Knowledge and Skills

·        Previous experience in the retail (fashion) area is essential

·        Experience of working with cash, till, lodgements and/or petty cash is essential

·        Experience of working in customer facing role is essential

·        Excellent communication and interpersonal skills are essential

·        Excellent problem solving skills are essential

·        High level of attention to detail is essential

·       A keen eye for visual merchandising and display would be a distinctive advantage

 

Behaviours

·        The ability to work as part of a team and on own initiative 

·        Strong motivation and drive with an abundance of energy and commercial flair

·        An ability to establish and foster excellent working relationships with many different people across different functions and locations

·        Strong customer service focus

·        A positive outlook with resilience and persistence in the face of barriers and setbacks

·        An ability to display empathy, patience and a well-developed sense of humour

·        Pleasant and helpful manner

·        Willingness to work in a flexible manner

·        Be of good character

Remuneration & Benefits

·        €9.55 per hour

·        Excellent working conditions

·        A commitment to the on-going training and development of all employees

·        Annual leave - 8% of working hours

·        PRSA Pension scheme available

 

This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.