Arrears Support Unit Associate
FRS RECRUITMENT
CLARE
ASU Associate. Our client Global Financial Services business based in Co. Clare has a vacancy for as Arrears Support Unit Associate. If you are looking to work with a fast-paced work environment where continuous improvement and career progression is encouraged this is the role for you! The Role: Responsible for managing a portfolio of accounts. Build relationships and advise customers in both arrears and pre-arrears situations and recommend loan restructuring options. Work to targets set by the business. Providing exceptional customer service at all times. Provide both phone and written correspondence in line with required Codes of Conduct. The Candidate. Exceptional Customer Services experience within a fast-paced call centre environment. A proved track record in credit management is a distinct advantage. Experience of working to and achieving both individual and team targets. QFA or APA in housing loans an advantage. IT Knowledge. Customer Service and Commercial Awareness. Influencing/Persuasion and Negotiation skills. Communication skills - Interpersonal and Written. Judgement & Decision-Making. Team Working.
1658 days ago