Workforce Operations Manager

CPL

Clare, Limerick, Galway, Clare

***workforce operations manager*** our client, a dynamic financial services institution, are now expanding & looking to hire an experienced workforce operations manager to join their services centre leadership team. this is a fantastic opportunity for highly ambitious applicants to further develop their career in a truly world-class, highly successful organisation & further developed their management skills. if youre interested, please apply! the job : as a key part of the operations management team, you will be tasked with delivering on all aspects of business processes, driving call centre efficiencies, undertaking individual & group performance analysis & delivering on group kpis & client slas. you will also work closely with hr & training to understand new hire needs, undertake quality projects, resolve dialler/system issues & deliver detailed management & performance reports. your skills/experience that we need : 3rd level degree qualified ideally in business studies or a related discipline. 4-5+ years leadership experience within a services or call centre environment. apa or qfa qualification would be a significant advantage. proven experience in managing people & teams. excellent ability to utilise mi systems & reporting tools. proven ability to work on your own initiative & deliver individual projects. the offer : this permanent job is being offered with a salary of 45-60k depending on experience. in addition to this, there is also an excellent full benefits package & bonus as well as future career growth potential. how to apply : if youre interested in applying or want to know more about this job 1st, contact thomas hogan in cpl limerick in complete confidence on 061221701 or email your cv to thomas.hogan@cpl.ie. for a full list of open jobs, have a look at www.cpl.ie. this job originally appeared on recruitireland.com.

1767 days ago