Customer Service Advisor Shannon

CPL

Clare

Our client is a well established company based in Shannon & are seeking to recruit a number of Customer Service Advisors. Working in a team environment you will be responsible for some of the following duties: Deal with queries via inbound calls from customers, reps & network in relation to customer queries. Ongoing delivery of productivity targets in line with department objectives. Achieve required quality standards on all audits. Issue customer letters as required. Make outbound calls as required. Send amendments to Claims & Policy Services via the defined process within the team. Deal with customer complaints in accordance with agreed procedures in order to maintain good customer relations. Support the workflow teams as required. Hours of work. Monday to Friday 8.45 to 5.00pm & 8.00 to 4.15. Skills/experience required: 6 months to 1 years' experience gained within customer services or administration environment. Must have excellent oral and written communication skills. IT Literacy. Analytical ability. Min Leaving Certificate, 3rd level advantageous. For further information contact Sarah Jeanne @ + 353 61 221701 or email sarah.kelly@cpl.ie. This job originally appeared on RecruitIreland.com.

1986 days ago