Cache of job #13875407

Job Title

IT End User Support Level 2

Employer

CPL

Location

Clare

Description

Key Accountabilities: Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk. Provide hands-on support for IT project implementations. Support the Platform Service team for local backup operation in line with corporate policies. Support hardware and software installation/configuration in accordance with corporate policies and as designed by the Endpoint team. Support PC replacement programs and emergency exchanges. Resolve endpoint technical challenges faced by our internal customers. Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc. Performs miscellaneous job-related duties as assigned. Requirements: University degree or equivalent experience. 5+ years of MS Windows desktop operating system deployment experience required. 5+ years of LANDesk, SCCM (or other software distribution tools) experience required. 5+ years of Mobile Device Management experience required. Windows desktop operating systems and Apple Mac deployment and support experience required, Windows 10 experience is an advantage. Solid Network Infrastructure Principles knowledge required. Solid Security Principles Knowledge required. ITIL v3 certification is an advantage. Multiple language skills are a plus, fluent English is a must. Excellent Customer Relationship Skills. Experience in working in a global environment essential. Process Discipline and Documentation skills essential. User State Migration Tool (USMT. Desktop related Group Policy Objects (GPO. Software Distribution and Patch Management tool experience. Scripting with Powershell and VBScript. Desktop and Application virtualization knowledge. Experience in using ITSM systems like ServiceNow is a plus. Please forward Cvs to Ivor Ryan IT Consultant in the CPL Limerick Branch. This job originally appeared on RecruitIreland.com.

Date Added

2206 days ago

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